Terms of Service

Important: This is a binding agreement between you and OEMDrive Ltd (“we”, “us”, “OEMVex”). It is not legal advice. If you need advice for your business, speak to a solicitor.

1. The service

OEMVex is cloud software for UK trade and service businesses (including field trades, maintenance, delivery, and similar work): customers, quotes, jobs, invoices, team tools, integrations, and optional AI features. We grant you a limited, non-exclusive, non-transferable right to use the service for your internal business purposes during an active subscription or trial.

2. Accounts & eligibility

• You must be at least 18 and authorised to bind your business.
• You are responsible for all activity under your company code and user accounts.
• Keep login details confidential; tell us promptly if you suspect unauthorised access.
• Information you provide must be accurate and kept up to date.

3. Subscriptions, trials & billing

• Plans, limits, and prices are shown on our website and in-app billing pages.
• Trials convert to paid plans unless cancelled before the trial ends.
• Payments are processed by Stripe (or other providers we specify). You authorise recurring charges for your chosen plan and interval.
• Fees are exclusive of VAT unless stated otherwise. Refunds follow our published guarantee and UK consumer law where applicable.
• We may change prices with reasonable notice; changes apply on renewal unless law requires otherwise.

4. Fair usage & plan limits

Each plan includes usage limits (for example: team users, storage, AI credits per month, review automation sends, and API-backed features). Limits are described on our pricing pages and enforced in the product.

Fair usage means you use OEMVex in a normal way for running your business. You must not:

• Attempt to circumvent limits, metering, or security controls.
• Overload or disrupt the service (excessive automated requests, scraping, denial-of-service, crypto mining, etc.).
• Resell, sublicense, or provide OEMVex as a service bureau to third parties without our written agreement.
• Use AI features to generate unlawful, harassing, or misleading content, or to process personal data you are not entitled to use.
• Store or transmit malware, illegal material, or content that infringes intellectual property or privacy rights.

If we reasonably believe you have breached fair usage or these Terms, we may throttle features, suspend access, or terminate your account. Where possible we will notify you and allow a reasonable opportunity to remedy, except for serious abuse or legal risk where immediate action is required.

See our Acceptable Use & Fair Usage Policy for more detail.

5. Your data & content

• You retain ownership of your business data (customers, quotes, jobs, invoices, files, messages).
• You grant us a licence to host, process, back up, and display your data solely to provide and improve the service.
• You are responsible for the accuracy of quotes, invoices, VAT, and communications sent to your customers.
• You must have a lawful basis under UK GDPR to process personal data you enter about your customers and staff.

Our Privacy Policy explains how we handle personal data.

6. Integrations (email, WhatsApp, AI, Xero, etc.)

Optional integrations connect to third-party services under their terms. You are responsible for API keys, OAuth connections, and compliance with those providers. We are not liable for outages, data loss, or charges imposed by third parties.

7. AI features

AI-assisted features (including Smart Quote AI and your assistant) produce suggestions only. You must review all outputs before sending quotes, invoices, or messages to customers. We do not guarantee accuracy, fitness for a particular job, or regulatory compliance of AI-generated content.

8. Availability & changes

We aim for high availability but do not guarantee uninterrupted access. Maintenance, updates, and force majeure may cause downtime. We may modify features; material reductions to paid features will be handled with reasonable notice where practicable.

9. Suspension & termination

• You may cancel via billing settings or by contacting us.
• We may suspend or terminate for non-payment, breach of these Terms, acceptable use, or legal/regulatory requirements.
• On termination you may export data while access remains; we may delete data after a reasonable retention period unless law requires longer storage.

10. Liability

To the fullest extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, or loss of data except where caused by our negligence or fraud. Our total liability for any claim arising from the service in any 12-month period is limited to the fees you paid us in that period (or £100 if you are on a free trial).

Nothing in these Terms limits liability that cannot be limited under UK law (including death or personal injury caused by negligence, or fraud).

11. General

• Governing law: England and Wales. Courts of England and Wales have exclusive jurisdiction (subject to mandatory consumer rights).
• Company: OEMDrive Ltd, Milton Keynes, United Kingdom.
• We may assign these Terms to a successor; you may not assign without our consent.
• If any clause is invalid, the remainder stays in force.