Help centre
How can we help?
Guides for any UK trade or service business — quotes, jobs, invoices, your assistant, WhatsApp, and the mobile app.
Getting started
What is included in the OEMVex free trial?
Try full OEMVex free — quotes, jobs, invoices, your assistant, review automation, and support tickets before you pay.
Read article → FAQDoes OEMVex work for my trade or service business?
Yes — for plumbers, electricians, couriers, cleaners, builders, and any business that quotes, schedules work, and invoices customers.
Read article → FAQOEMVex vs spreadsheets — why switch from Excel for trades?
Replace scattered spreadsheets with one system for quotes, jobs, invoices, and customer history — built for UK trades.
Read article → How-to guideYour first customer and job
Add a customer, book a visit, see it on Today.
Read article → VideoVideo guide: OEMVex overview for UK trades businesses
Watch-style walkthrough — CRM, quotes, jobs, invoices, AI Voice, and flat pricing in one UK trades platform.
Read article →Quotes & jobs
Send a quote on site (60 seconds)
New quote → add prices → WhatsApp. Open / Pending tabs when you are waiting.
Read article → How-to guideAccepted quote → job
Accept the quote, then book a visit from Today or Jobs.
Read article → How-to guideHow to schedule jobs on the OEMVex calendar
Plan work on the jobs calendar — field staff see assignments on the dashboard and Jobs list on their phone.
Read article → VideoVideo guide: Create and send a quote in under 3 minutes
Screen-by-screen: new quote, line items, VAT, PDF preview, and send by email or WhatsApp.
Read article →Invoices & money
Does OEMVex handle UK VAT on quotes and invoices?
VAT rates on line items, snapshots on PDFs, CSV exports, and Xero sync on Team & Fleet — Making Tax Digital API on the roadmap.
Read article → How-to guideJob done — get paid (no bill needed)
Set job price → Ask for payment on WhatsApp → Got paid. Formal bill only if they need one.
Read article → How-to guideHow to connect Xero to OEMVex (Team & Fleet)
Sync OEMVex invoices to Xero with OAuth — available on Team and Fleet plans with plan entitlements enabled.
Read article → VideoVideo guide: Invoice from a completed job (one tap)
Mark job complete → Create invoice → send PDF — no double entry.
Read article →Email & WhatsApp
Can I send quotes and invoices by WhatsApp with OEMVex?
Send PDF quotes and invoices by email or WhatsApp from OEMVex — full communication history on every customer and job.
Read article → How-to guideHow to set up Google review automation in OEMVex
Automatically request Google reviews when jobs complete — email or WhatsApp templates in Settings.
Read article → VideoVideo guide: Email and WhatsApp customer communications
Connect integrations once, then send quotes and invoices from OEMVex with full history.
Read article → VideoVideo guide: Automate Google review requests
Settings → Reviews — auto-send when jobs complete to grow your Google rating.
Read article →AI & voice
How many AI credits are included with OEMVex?
One pool per plan — AI instructions use credits; routine actions free. Solo 75, Crew 200, Team 650, Fleet 2,500 per month.
Read article → How-to guideHow to use Smart Quote AI in OEMVex
Draft quotes from plain English and add AI-suggested line items — OpenAI or Gemini key required in Settings.
Read article → How-to guideHow to use your assistant in OEMVex (type or speak)
Schedule jobs, record payments on jobs or invoices, chase bills, update customers — routine actions free; tap buttons when the assistant asks.
Read article → VideoVideo guide: Smart Quote AI — chat to draft quotes
Demo flow for AI quote drafting with OpenAI or Gemini connected in Settings.
Read article → VideoVideo guide: Speak on site (hands-free job notes)
Use Speak between jobs — 1 AI credit per minute; type in the Assistant for 1 credit per command.
Read article →Billing & plans
How much does OEMVex cost for UK trades businesses?
OEMVex flat pricing for any UK trade or service business — Solo from £9.99/month with your assistant and Smart Quote AI included.
Read article → FAQHow do I cancel my OEMVex subscription?
Cancel from Settings → Billing, or open a support ticket — 60-day money-back guarantee on eligible paid plans.
Read article → VideoVideo guide: Billing, plans, and upgrading OEMVex
Trial to paid, monthly vs yearly, and Stripe checkout from Settings → Billing.
Read article →Account & team
How many team users can I add on each OEMVex plan?
Flat team limits per plan — 1 user on Solo up to 10 on Fleet. Add fitters without multiplying your software bill.
Read article → FAQIs my business data secure on OEMVex?
Tenant-isolated UK trades data, encryption in transit, and GDPR-aligned privacy — read our Privacy Policy for details.
Read article → How-to guideHow to invite team members to OEMVex
Add fitters and office staff with roles — everyone uses the same login on phone and desktop.
Read article → VideoVideo guide: Team roles, permissions, and account security
Invite staff, assign roles, and keep your company code secure — owner admin best practices.
Read article →Getting help
How do I contact OEMVex support?
Open a support ticket in the app — we reply in one thread. Browse the help centre first for instant answers.
Read article → How-to guideHow to open a support ticket in OEMVex
Step-by-step: contact the OEMVex team from Support → Contact support and follow the conversation in one place.
Read article → VideoVideo guide: Support tickets — talk to our team
Walkthrough: open a ticket, read replies, and close when resolved — all inside OEMVex.
Read article →Mobile app
Still stuck?
Start a free trial or talk to our team — built for sole traders, crews, and growing service businesses.